BREAKING NEWS

IT SUPPORT AT YOUR FINGERTIPS

Are you taking a reactive approach to IT and calling in a contractor as computer network problems arise?

Beite Technical Support

Are you responsible for providing an IT support function with limited IT budget or resources? Why settle for fixed and expensive IT support, when you can have the option of paying for the IT support you specifically need and when you need it!


At Beite, we offer a cost-effective model for technical support, we call this ‘InfoTech Support as a Service’, which is dependent on the workload, not the number of users or devices.

InfoTech Support as a Service

A proactive & innovative service model which enhances the
value of our Service Agreement to our clients. Our support model is designed with flexibility, scalability and efficiency which is customizable to suit Individual, Business and Corporate client requirements.

Our scientific approach to IT support management is also
proven to be cost effective with quality assurance.

Improve business performance while reducing support cost

Proven methodology that will reduce your IT support expenditure by 30% – 60% compared to the traditional on-premise IT support function.

Our core value is to help our clients to improve their business performance while constantly reducing their support costs. So, you no longer need to worry about the availability of your IT staff relative to medical leave or holidays.

Cost Effectiveness :- Our scientific costing method is based on the number of tickets raised and not on the number of users potentially raising tickets. 

Therefore it is based on a workload model and not on a user population model.

Efficiency :- Accessing our help channel is just one click away. Send us an email or prompt us on our live chat box. Our specialists will attend to your request.

Visibility :- Helpdesk portal providing complete insight of the business IT support issues and requests. All issues raised are monitored on our web portal. You will receive monthly
performance report(s).

Cost Effectiveness

Reduce IT Cost

Flexibility

Customize to Fit

Scalability

Grow your Business

Quality Assurance

ITIL Standards

Visibility

Insight to your Business

Efficiency

Live Chat

Flexibility :- Our support hours are flexible and can be customized to meet your business needs. You can choose to have 24×7 support; regular or extended office support hours; or even a customized response to the support hours you need.

Scalability :- Leveraging on our
pool of support specialists, business can grow or restructure without affecting your IT operation and expenditure.

Quality Assurance :- Our Support Process follows strictly with the IT Infrastructure Library (ITIL) standards and our support specialists are all ITIL certified.

How we leveraged innovative management and scientific approach to reduce cost

Scientific Pricing Method

Workload based vs User Population based - whether you have a large user population or a smaller user group, the volume of IT issues that may arise daily do not relate directly to the number of users. Rather, it is based on the business environment, the number of activities undertaken and the workload.
For example,
- during a busy day, when the volume of business transactions   are high, more issues may be expected.
- when you have a large group of new employees joining the   company, more requests may be expected
- if user devices reach their end-of-life

Our support pricing model is based on workload rather than staff headcount which aligns better with business operation and support needs.

Cost Reduction Mechanism

Cost per issue will reduce exponentially as more issues are resolved

Quality Assurance

We adhere strictly to IT Infrastructure Library (ITIL) standards where issue classification and prioritization are crucial factors to the success of the ticket handling process.

Classification of issues
      • Incident
      • Service Request
      • Combination of the above

Issue prioritization - choose your priority. Although we treat all issues as important, there are times when some issues need a faster response and resolution time. At Beite, we offer priority support to escalate your most critical issues to the front of the queue, when required.

Pricing

PROFESSIONAL

$79

Per Ticket

NO Contract

  • 24 x 7 Support Hour
  • Response Time : 30min - 1hr
  • Priority Support on Request
  • Remote Support

BUSINESS

$67

per Ticket

12-Month Agreement

  • Subscription Fee: $30 / mth
  • 24 x 7 Support Hour
  • Response Time : 30min - 1hr
  • Priority Support on Request
  • Remote Support
  • >> Onsite Support On Request

CORPORATE

$420

onward

Fixed / Flexible Agreement

  • Flexible Support Hour
  • Response Time : 30min - 1hr
  • Priority Support on Request
  • Classification of Issue
  • Video Recording
  • Remote Support
  • >> Onsite Support on Request

A Complete Solution to suit a Remote Workforce Arrangement

Beite’s WPS provides management with a unique and critical insight into their workforce productivity, real time. Coupled with Beite’s cybersecurity and data leak protection to complete your remote workforce arrangement.

Flip Box Image
Workforce Productivity
Get insight about your business operation, predict employee behaviour, and build a scalable workforce.
Workforce Productivity
Get insight about your business operation, predict employee behaviour, and build a scalable workforce.
Flip Box Image
Data Leak Protection
We provide protection against sensitive & important data being compromised from data loss or leak to undesirable external sources.
Data Leak Protection
We provide protection against sensitive & important data being compromised from data loss or leak to undesirable external sources.
Flip Box Image
Collaborative Communication
We provide a single platform for team collaboration without frontiers, linking the workplace and remote employees.
Collaborative Communication
We provide a single platform for team collaboration without frontiers, linking the workplace and remote employees.

MAKE AN APPOINTMENT WITH OUR CONSULTANTS