IT SUPPORT AT YOUR FINGERTIPS
Beite Technical Support
At Beite, we offer a cost-effective model for technical support, we called it ‘InfoTech Support as a Service’, which is dependent on the workload, not the number of users or devices.
InfoTech Support as a Service
A proactive & innovative service model which enhances the
value of our Service Agreement to our clients. Our support model is designed with flexibility, scalability and efficiency which is customizable to suit Individual, Business and Corporate client requirements.
Our scientific approach to IT support management is also
proven to be cost effective with quality assurance.
Improve business performance while reducing support cost
Our core value is to help our clients to improve their business performance while constantly reducing their support costs. So, you no longer need to worry about the availability of your IT staff relative to medical leave or holidays.
Cost Effectiveness :- Our scientific costing method of using workload based vs user population based price computing ensure that your IT support cost is proportional to your business capacity.
Efficiency :- Accessing your help is just one click away. Drop an email or prompt us on our live chat box. Our specialist will attain to your request.
Visibility :- Helpdesk portal providing complete insight of the business IT support issues and requests. All issues raised are track and monitor on our web portal You will receive a monthly
Reduce IT Cost
Customize to Fit
Grow your Business
Insight to your Business
Flexibility :- Our support hours are flexible and can be customize to meet your business needs. You can choose to have a 24×7 support hours; regular or extended office support hours; or even customize to the support hours you need.
Scalability :- Leveraging on our
pool of support specialists, business can grow or restructure without affecting your IT operation and expenditure
Quality Assurance :- Our Support Process follows strictly with the IT Infrastructure Library (ITIL) standards and our support specialists are all ITIL certified.
How we leveraged innovative management and scientific approach to reduce cost
Fixed / Flexible Agreement
- Flexible Support Hour
- Response Time : 30min - 1hr
- Priority Support on Request
- Classification of Issue
- Video Recording
- Remote Support
- >> Onsite Support on request
Complete Solution for Remote Workforce Arrangement
Beite’s remote helpdesk service provides peace of mind for your operation. Coupled with Beite’s Productivity and Data Protection solution to complete your remote workforce arrangement.