IT SUPPORT AT YOUR FINGERTIPS
Beite Technical Support
At Beite, we offer a cost-effective model for technical support, we called it ‘InfoTech Support as a Service’, which is dependent on the workload, not the number of users or devices.
InfoTech Support as a Service
A proactive & innovative service model which enhances the
value of our Service Agreement to our clients. Our support model is designed with flexibility, scalability and efficiency which is customizable to suit Individual, Business and Corporate client requirements.
Our scientific approach to IT support management is also
proven to be cost effective with quality assurance.
Improve business performance while reducing support cost
Our core value is to help our clients to improve their business performance while constantly reducing their support costs. So, you no longer need to worry about the availability of your IT staff relative to medical leave or holidays.
Cost Effectiveness :- Our scientific costing method of using workload based vs user population based price computing ensure that your IT support cost is proportional to your business capacity.
Efficiency :- Accessing your help is just one click away. Drop an email or prompt us on our live chat box. Our specialist will attain to your request.
Visibility :- Helpdesk portal providing complete insight of the business IT support issues and requests. All issues raised are track and monitor on our web portal You will receive a monthly
performance report(s)
Reduce IT Cost
Customize to Fit
Grow your Business
ITIL Standards
Insight to your Business
Live Chat
Flexibility :- Our support hours are flexible and can be customize to meet your business needs. You can choose to have a 24×7 support hours; regular or extended office support hours; or even customize to the support hours you need.
Scalability :- Leveraging on our
pool of support specialists, business can grow or restructure without affecting your IT operation and expenditure
Quality Assurance :- Our Support Process follows strictly with the IT Infrastructure Library (ITIL) standards and our support specialists are all ITIL certified.
How we leveraged innovative management and scientific approach to reduce cost
Scientific Pricing Method
Workload based vs User Population based - whether you
have a large user population or a smaller user group, the
volume of IT issues that may arise daily do not relate
directly to the number of users. Rather, it is based on the business environment, the number of activities undertaken
and the workload.
For example,
- during a busy day, when the volume of business
transactions is high, more issues may be expected.
- when you have a large group of new employees
joining the company, more requests may be expected
- if user devices reach their end-of-life
Our support pricing model is based on workload rather
that staff headcount which align better with business
operation and support needs.
Cost Reduction Mechanism
Cost per issue will reduce exponentially as more issues are resolved
Quality Assurance
We adhere strictly to IT Infrastructure Library (ITIL) standards where
issue classification and prioritization are crucial factors to the success
of the ticket handling process.
Classification of issues
• Incident
• Service Request
• Combination of the above
Issue prioritization - choose your priority. Although we treat all issues as important, there are times when some issues need a faster response and resolution time. At Beite, we offer priority support to escalate your most critical issues to the front of the
queue, when required.
Pricing
Complete Solution for Remote Workforce Arrangement
Beite’s remote helpdesk service provides peace of mind for your operation. Coupled with Beite’s Productivity and Data Protection solution to complete your remote workforce arrangement.
Workforce Productivity
Workforce Productivity
Data Leak Protection
Data Leak Protection
