IT SUPPORT AT YOUR FINGERTIPS
Are you taking a reactive approach to IT and dealing with a contractor when computer network problems arise?
Beite Technical Support
Are you responsible for providing an IT support function with limited IT budget or resources? Why settle for fixed and expensive IT support, when you can have the option of paying for the IT support you specifically need and when you need it!
At Beite, we offer a cost-effective model for technical support, we call this ‘InfoTech Support as a Service’, which is dependent on the workload, not the number of users or devices.
InfoTech Support as a Service
A proactive & innovative service model which enhances the
value of our Service Agreement to our clients. Our support model is designed with flexibility, scalability and efficiency which is customizable to suit Individual, Business and Corporate client requirements.
Our scientific approach to IT support management is also
proven to be cost effective with quality assurance.
Improve business performance while reducing support cost
Our core value is to help our clients to improve their business performance while constantly reducing their support costs. So, you no longer need to worry about the availability of your IT staff relative to medical leave or holidays.
Cost Effectiveness :- Our scientific costing method is based on the number of tickets raised and not on the number of users potentially raising tickets.
Therefore it is based on a workload model and not on a user population model.
Efficiency :- Accessing our help channel is just one click away. Send us an email or prompt us on our live chat box. Our specialists will attend to your request.
Visibility :- Helpdesk portal providing complete insight of the business IT support issues and requests. All issues raised are monitored on our web portal. You will receive monthly
performance report(s).
Reduce IT Cost
Customize to Fit
Grow your Business
ITIL Standards
Insight to your Business
Live Chat
Flexibility :- Our support hours are flexible and can be customized to meet your business needs. You can choose to have 24×7 support; regular or extended office support hours; or even a customized response to the support hours you need.
Scalability :- Leveraging on our
pool of support specialists, business can grow or restructure without affecting your IT operation and expenditure.
Quality Assurance :- Our Support Process follows strictly with the IT Infrastructure Library (ITIL) standards and our support specialists are all ITIL certified.
How we leveraged innovative management and scientific approach to reduce cost
Scientific Pricing Method
Workload based vs User Population based - whether you
have a large user population or a smaller user group, the
volume of IT issues that may arise daily do not relate
directly to the number of users. Rather, it is based on the business environment, the number of activities undertaken
and the workload.
For example,
- during a busy day, when the volume of business transactions are high, more issues may be expected.
- when you have a large group of new employees joining the company, more requests may be expected
- if user devices reach their end-of-life
Our support pricing model is based on workload rather
than staff headcount which aligns better with business
operation and support needs.
Cost Reduction Mechanism
Cost per issue will reduce exponentially as more issues are resolved
Quality Assurance
We adhere strictly to IT Infrastructure Library (ITIL) standards where
issue classification and prioritization are crucial factors to the success
of the ticket handling process.
Classification of issues
• Incident
• Service Request
• Combination of the above
Issue prioritization - choose your priority. Although we treat all issues as important, there are times when some issues need a faster response and resolution time. At Beite, we offer priority support to escalate your most critical issues to the front of the
queue, when required.
A Complete Solution to suit a Remote Workforce Arrangement
Beite’s WPS provides management with a unique and critical insight into their workforce productivity, real time. Coupled with Beite’s cybersecurity and data leak protection to complete your remote workforce arrangement.
Workforce Productivity
Workforce Productivity
Data Leak Protection
Data Leak Protection
